Support binnen handbereik

Onze toegewijde supportengineers staan altijd stand-by om je te helpen Ze weten alles over Magento en Shopware stabiliteit, security en performance. En hadden we al gezegd dat ze heel fanatiek zijn?

Contact support Naar de kennisbank

Magento en Shopware hosting support

De allerbeste Magento en Shopware hostingsupport

Zó goed. Eigenlijk grandioos. Maar echt.

24/7/365 beschikbaar

Noodgeval? Wij zijn op ieder moment van de dag telefonisch te bereiken.

Support met verstand van zaken

Onze goed getrainde supportengineers weten ongelofelijk veel van Magento en Shopware.

SLA's voor ultieme zekerheid

99,99% up time garanties, 24/7 noodhulp en meer in onze service level agreements.

Snel antwoord van iemand met verstand van zaken

We begrijpen dat een brandende kwestie of dringend probleem direct moet worden opgelost.

Uitgebreide kennisbank

Vind hier antwoord op al je vragen! Eigenlijk heb je ons niet eens nodig ;-)

Live chatsupport

Ben je niet zo van het bellen? Probeer dan onze live chatsupport, bemand door diezelfde fanatieke supportengineers.

Geholpen door echte mensen, niet door bots

Hoe zeer we ook in automatisering geloven, support is een kwestie van persoonlijk contact.

Uitstekende klantenservice

Wil je iemand spreken van mens tot mens, in normale mensentaal? Bel ons even.

Wij gaan voor de persoonlijke aanpak

Ons belangrijkste doel is dat jij je goed geholpen voelt.

Gemoedsrust door onze SLA

We staan altijd achter je!

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Hypernode Backups

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Instant back-ups

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Gegarandeerde hersteltijd

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7 dagen

30 dagen

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best effort

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Standard

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per maand

Uptime

Hypernode Backups

Aantal dagelijkse back-ups

Instant back-ups

Dagelijkse backup retentie

Wekelijkse backup retentie

Herstelkosten

Hypernode noodhulpdienst

Calamiteiten melden

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Gegarandeerde hersteltijd

99,9%

7 dagen

30 dagen

gratis

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1 uur

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Samen ontwikkelen we iets moois

Wij geloven in het samen ontwikkelen van ons product en dienst. Jouw feedback is medebepalend voor de route die we met Hypernode bewandelen.

Community docs

Je vind het antwoord op bijna elke vraag in onze uitgebreide support documentatie. En bekijk ook de open source documentatie voor allerlei projecten binnen de Hypernode community.

Uservoice

Vraag om nieuwe features of stem op jouw favoriete feature request. We waarderen alle feedback!

Stack Overflow

Kun je het antwoord op jouw vraag niet vinden? Misschien weet onze levendige community op Stack Overflow wel raad.

Laatste Changelog updates

Een overzicht van onze laatste Hypernode releases

Release 514: User management: Roles and Permissions

User Roles and Permissions on Hypernode’s Control Panel We’ve introduced Roles as a way of differentiating between different access levels within the Control Panel, for every team member within a Team. When inviting a new team member you now have to assign a role to the invited team member. The Different Control Panel Roles: Currently […]

The post Release 514: User management: Roles and Permissions appeared first on Hypernode Changelog.

Updated Magento version check with Magento 2.4.0 and 2.3.5-p2

Magento Version Check has been updated With the release of these latest Magento versions (2.4.0 and 2.3.5-p2) we’ve updated our Magento Version check to include these latest versions. You can scan your website on magereport.com to see if you’ve installed the latest versions successfully. To make this check more visible for users visiting the site […]

The post Updated Magento version check with Magento 2.4.0 and 2.3.5-p2 appeared first on Hypernode Changelog.

Release 7552: Magento 2.4 preinstall and more

Last week Tuesday Magento 2.4 was released, since then we have updated our Magento 2 preinstall (and sample data) to use this new version. With this new version some system requirements have changed: for the first time we will now enable ElasticSearch (version 7.6.x) by default on nodes that request a preinstallation of Magento. While […]

The post Release 7552: Magento 2.4 preinstall and more appeared first on Hypernode Changelog.

Release 7498: PHP 7.4

In order to prepare the Hypernode platform for the upcoming Magento 2.4 release later today we’ve added PHP 7.4 as an option. In this new version of Magento, PHP 7.4 will be officially supported for the first time. PHP 7.4 offers a small performance increase, various language features and more. We are currently in the […]

The post Release 7498: PHP 7.4 appeared first on Hypernode Changelog.

Release 514: User management: Roles and Permissions

The post Release 514: User management: Roles and Permissions appeared first on Hypernode Changelog.

Release: Shopware pre-install available through Hypernode orderpage and CLI

We’ve added the possibility to pre-install Shopware 5 or Shopware 6 on your Hypernode either while ordering a Hypernode through our website (only available for customers using the English Control Panel). If you are using the Dutch Service Panel or if you already have a Hypernode, you can use the CLI to get the pre-install […]

The post Release: Shopware pre-install available through Hypernode orderpage and CLI appeared first on Hypernode Changelog.

Release 398: Whitelisting IP’s through the Control Panel

Whitelisting IP addresses As of today you can easily whitelist IP addresses on the Control Panel for: WAF (Add IP address for whitelisting from the Web Application Firewall) Database (Add IP address for external access to the selected Hypernode’s databases) FTP (Add IP address for external access to the selected Hypernode’s FTP) Just visit the […]

The post Release 398: Whitelisting IP’s through the Control Panel appeared first on Hypernode Changelog.

Release 389: Enable New Relic and Blackfire on your Hypernode

New Relic As of now you can enable New Relic One (APM) on your Hypernode(s) through the Control Panel and CLI. Control Panel Head over to the Hypernode’s submenu Monitoring > New Relic, enable New Relic and enter (and save) your licence key and app name here to activate New Relic. CLI SSH to your […]

The post Release 389: Enable New Relic and Blackfire on your Hypernode appeared first on Hypernode Changelog.

Updated Magento version check with Magento 2.4.0 and 2.3.5-p2

The post Updated Magento version check with Magento 2.4.0 and 2.3.5-p2 appeared first on Hypernode Changelog.

Updated Magento version check, improved our version detection and SUPEE-11295 check

Today Magento released new versions for Magento 1 and Magento 2 which fix several critical security vulnerabilities. Magento Version Check has been updated With the release of these latest Magento versions we’ve updated our Magento Version check to include these latest versions. You can scan your website on magereport.com to see if you’ve installed the […]

The post Updated Magento version check, improved our version detection and SUPEE-11295 check appeared first on Hypernode Changelog.

Results now available as PDF and over 800 new malware signatures

In this release of Magereport we’ve added a long requested feature: downloading the results of your Magereport scan as PDF. We’ve also added over 800 new malware signatures. Download results as PDF Over the past few years downloading your Magereport results as a PDF has been one of the most requested features for Magereport. Users […]

The post Results now available as PDF and over 800 new malware signatures appeared first on Hypernode Changelog.

Updated Magento version check, improved SUPEE-11155 and SUPEE-11219 checks and updated malware signatures

The post Updated Magento version check, improved SUPEE-11155 and SUPEE-11219 checks and updated malware signatures appeared first on Hypernode Changelog.

Release 7552: Magento 2.4 preinstall and more

The post Release 7552: Magento 2.4 preinstall and more appeared first on Hypernode Changelog.

Release 7498: PHP 7.4

The post Release 7498: PHP 7.4 appeared first on Hypernode Changelog.

Release: Introduction Professional S plan and stop sale Start plans.

With this release, we introduce a new plan in the Professional range: Professional S and also we will stop selling Start plans. Professional S plan We will introduce the Prof S plan on Combell Open Stack (COS) only, this plan has the following features and prices: Grow Professional S Professional M CPU 2 CPU […]

The post Release: Introduction Professional S plan and stop sale Start plans. appeared first on Hypernode Changelog.

Release 7351: New Hypernodes will be booted on Debian buster

In this release we’ve changed the operating system a new Hypernode will get when it is newly ordered. From now on it will run on the new Debian Buster OS, before today it ran on Ubuntu Xenial. For more information about this upgrade see this previous changelog and check out this article on our knowledgebase: […]

The post Release 7351: New Hypernodes will be booted on Debian buster appeared first on Hypernode Changelog.