Support binnen handbereik

Onze toegewijde supportengineers staan altijd stand-by om je te helpen Ze weten alles over Magento en Shopware stabiliteit, security en performance. En hadden we al gezegd dat ze heel fanatiek zijn?

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Magento en Shopware hosting support

De allerbeste Magento en Shopware hostingsupport

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Noodgeval? Wij zijn op ieder moment van de dag telefonisch te bereiken.

Support met verstand van zaken

Onze goed getrainde supportengineers weten ongelofelijk veel van Magento en Shopware.

Snel antwoord van iemand met verstand van zaken

We begrijpen dat een brandende kwestie of dringend probleem direct moet worden opgelost.

Snel antwoord van iemand met verstand van zaken

We begrijpen dat een brandende kwestie of dringend probleem direct moet worden opgelost.

Uitgebreide kennisbank

Vind hier antwoord op al je vragen! Eigenlijk heb je ons niet eens nodig ;-)

Live chatsupport

Ben je niet zo van het bellen? Probeer dan onze live chatsupport, bemand door diezelfde fanatieke supportengineers.

Geholpen door echte mensen, niet door bots

Hoe zeer we ook in automatisering geloven, support is een kwestie van persoonlijk contact.

Uitstekende klantenservice

Wil je iemand spreken van mens tot mens, in normale mensentaal? Bel ons even.

Wij gaan voor de persoonlijke aanpak

Gemoedsrust door onze SLA

We staan altijd achter je!

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Samen ontwikkelen we iets moois

Wij geloven in het samen ontwikkelen van ons product en dienst. Jouw feedback is medebepalend voor de route die we met Hypernode bewandelen.

Community docs

Je vind het antwoord op bijna elke vraag in onze uitgebreide support documentatie. En bekijk ook de open source documentatie voor allerlei projecten binnen de Hypernode community.

Uservoice

Vraag om nieuwe features of stem op jouw favoriete feature request. We waarderen alle feedback!

Stack Overflow

Kun je het antwoord op jouw vraag niet vinden? Misschien weet onze levendige community op Stack Overflow wel raad.

Laatste Changelog updates

Een overzicht van onze laatste Hypernode releases

Release 6861: Hypernode-importer now supports automated migrations for Shopware 5 and 6

This release contains a new hypernode-importer feature related to Shopware. Allowing for the importing of Shopware content management systems. Shopware Cloud Hosting Hypernodes is our newest solution in a growing family of PaaS offerings. Transfering your Shopware installation to Hypernode has never been easier. Support for the importing of Shopware 5 & 6 webshops You […]

The post Release 6861: Hypernode-importer now supports automated migrations for Shopware 5 and 6 appeared first on Support Documentation.

Release 534: Introducing User Management and Transferring ownership

User Management We’ve added User Management as a new feature on our Control Panel. It’s now possible to invite co-developers, merchants or agencies (from a merchants perspective) to your “Team” for accessing and handling your Hypernode(s) settings. You can also create a new Team for a specific Hypernode, in case you have more. Teams, Owners […]

The post Release 534: Introducing User Management and Transferring ownership appeared first on Support Documentation.

Release 6828: Pinning Magerun 2 to 3.2.0

In this release we are pinning the system wide installation of magerun 2, the Magento commandline tool, to version 3.2.0. The newest 4.0.0 and up versions, while providing great features, have a bunch of breaking changes like dropping support for PHP 7.1 and Magento 2.2 and lower. For convenience we’re keeping the default version installed […]

The post Release 6828: Pinning Magerun 2 to 3.2.0 appeared first on Support Documentation.

Release 6679: New WAF rules for CVE-2019-8144, potential abuse in the wild detected

In this release we have updated the Hypernode platform with new NGINX rules to block an attack on the Magento Page Builder. Last month with the Magento 2.3.3 and 2.2.10 Security Update a patch was released for a Remote Code Execution (RCE) vulnerability in the Page Builder: PRODSECBUG-2403: Remote code execution through crafted Page Builder […]

The post Release 6679: New WAF rules for CVE-2019-8144, potential abuse in the wild detected appeared first on Support Documentation.

Release 534: Introducing User Management and Transferring ownership

The post Release 534: Introducing User Management and Transferring ownership appeared first on Support Documentation.

release-22: Change your PHP version from Control Panel

Change your PHP version Now you can change the PHP version directly from the PHP page. Simply select a version and make the change.

The post release-22: Change your PHP version from Control Panel appeared first on Support Documentation.

release-21: My Hypernode & PHP

My Hypernode We’ve added a simple page with some specs of your Hypernode. Such as CPU core count, storage usage, RAM and more. PHP version The second page added in this release is the PHP version page. See what PHP version your Hypernode is running there. Changing the PHP version from the page is […]

The post release-21: My Hypernode & PHP appeared first on Support Documentation.

release-20: SSH keys

SSH keys It’s now possible to add and remove SSH keys on your Hypernode via the control panel. This feature includes the ability to limit login access to specific IP addresses if required. Information about how to add a limited IP SSH key can be found in the SSH keys support documentation. To use the […]

The post release-20: SSH keys appeared first on Support Documentation.

Add SUPEE-11086, SUPEE-11155, SUPEE-11219, update Magento version check and malware signatures

In this release we updated MageReport and added some checks. You can go directly to MageReport.com to make sure your shop is safe. SUPEE-11086 SUPEE-11086 was released March 26th 2019, but unfortunately we had no time to add this check until this point. We also realised that this patch was not detectable from the outside, […]

The post Add SUPEE-11086, SUPEE-11155, SUPEE-11219, update Magento version check and malware signatures appeared first on Support Documentation.

Show credit card hijack indicators, show no magento install found reasons, improve SUPEE10975 and bugfixes

Credit card hijack indicators We often receive questions about why a shop is showing up as vulnerable for the credit card hijack check. To make this more clear to users we’re now showing exactly which indicators we found on the webshop. This should be relatively easy to use for other checks as well, so expect […]

The post Show credit card hijack indicators, show no magento install found reasons, improve SUPEE10975 and bugfixes appeared first on Support Documentation.

Improved SUPEE-10975, more malware signatures and Cloudflare check removal

Malware signatures In this release we’ve added over 2400 new malware signatures to the credit card hijack check. So make sure to scan your shop for new malware on magereport.com Improved SUPEE-10975 check We recently got messages from several users indicating that the SUPEE-10975 check was giving false positives. We’ve listened to this feedback and […]

The post Improved SUPEE-10975, more malware signatures and Cloudflare check removal appeared first on Support Documentation.

20190107.1 – Show loading icon for Premium users and bug fixes

Show loading icon for Premium users With the recent addition of running checks in batches and ordering them by failure we accidentally got rid of the loading/scanning icon for premium users. This has now been fixed so premium users can see when MageReport is still busy scanning for checks and retrieving performance information. Interested in […]

The post 20190107.1 – Show loading icon for Premium users and bug fixes appeared first on Support Documentation.

Release 6861: Hypernode-importer now supports automated migrations for Shopware 5 and 6

The post Release 6861: Hypernode-importer now supports automated migrations for Shopware 5 and 6 appeared first on Support Documentation.

Release 6828: Pinning Magerun 2 to 3.2.0

The post Release 6828: Pinning Magerun 2 to 3.2.0 appeared first on Support Documentation.

Release 6679: New WAF rules for CVE-2019-8144, potential abuse in the wild detected

The post Release 6679: New WAF rules for CVE-2019-8144, potential abuse in the wild detected appeared first on Support Documentation.

Release 6675: The app user can now restart php7.3-fpm

When we added PHP 7.3 to Hypernode three weeks ago we forgot to add the privilege for the app user to restart this version. This has now been fixed. The app user can now restart this version of PHP as well. To restart php7.3-fpm on a Hypernode you can run: [crayon-5e21b279cd6ea809552090/] Note that restarting PHP […]

The post Release 6675: The app user can now restart php7.3-fpm appeared first on Support Documentation.