Support binnen handbereik

Onze toegewijde supportengineers staan altijd stand-by om je te helpen Ze weten alles over Magento en Shopware stabiliteit, security en performance. En hadden we al gezegd dat ze heel fanatiek zijn?

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De allerbeste Magento en Shopware hostingsupport

Zó goed. Eigenlijk grandioos. Maar echt.

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Support met verstand van zaken

Onze goed getrainde supportengineers weten ongelofelijk veel van Magento en Shopware.

SLA's voor ultieme zekerheid

99,99% up time garanties, 24/7 noodhulp en meer in onze service level agreements.

Snel antwoord van iemand met verstand van zaken

We begrijpen dat een brandende kwestie of dringend probleem direct moet worden opgelost.

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Vind hier antwoord op al je vragen! Eigenlijk heb je ons niet eens nodig ;-)

Live chatsupport

Ben je niet zo van het bellen? Probeer dan onze live chatsupport, bemand door diezelfde fanatieke supportengineers.

Geholpen door echte mensen, niet door bots

Hoe zeer we ook in automatisering geloven, support is een kwestie van persoonlijk contact.

Uitstekende klantenservice

Wil je iemand spreken van mens tot mens, in normale mensentaal? Bel ons even.

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Gemoedsrust door onze SLA

We staan altijd achter je!

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Uptime

Hypernode Backups

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Instant back-ups

Dagelijkse backup retentie

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Herstelkosten

Hypernode noodhulpdienst

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Samen ontwikkelen we iets moois

Wij geloven in het samen ontwikkelen van ons product en dienst. Jouw feedback is medebepalend voor de route die we met Hypernode bewandelen.

Community docs

Je vind het antwoord op bijna elke vraag in onze uitgebreide support documentatie. En bekijk ook de open source documentatie voor allerlei projecten binnen de Hypernode community.

Uservoice

Vraag om nieuwe features of stem op jouw favoriete feature request. We waarderen alle feedback!

Stack Overflow

Kun je het antwoord op jouw vraag niet vinden? Misschien weet onze levendige community op Stack Overflow wel raad.

Laatste Changelog updates

Een overzicht van onze laatste Hypernode releases

Release 7279: [BETA] Debian Buster hypernode-docker and configuration specific images

In this release we have published new hypernode-docker images. These new Docker containers run on the new recently released operating system Debian Buster, unlike the previous image that ran on the Ubuntu Xenial operating system from 2016. Also in this release for the first time we have published Docker images of specific settings configurations, a […]

The post Release 7279: [BETA] Debian Buster hypernode-docker and configuration specific images appeared first on Support Documentation.

Release 7250: Configurable NodeJS system version

In this release, we enable the option to configure your system NodeJS version. NOTE: This change only applies to Debian Buster Hypernodes. Please contact support if you wish to be a beta tester for our new Debian Buster Hypernode. Configuring your NodeJS version From now on the default NodeJS version that will be installed on […]

The post Release 7250: Configurable NodeJS system version appeared first on Support Documentation.

Updated Magento version check, improved our version detection and SUPEE-11295 check

Today Magento released new versions for Magento 1 and Magento 2 which fix several critical security vulnerabilities. Magento Version Check has been updated With the release of these latest Magento versions we’ve updated our Magento Version check to include these latest versions. You can scan your website on magereport.com to see if you’ve installed the […]

The post Updated Magento version check, improved our version detection and SUPEE-11295 check appeared first on Support Documentation.

Release 7245: Magento 2 preinstall updated to 2.3.5-p1

In this release we have updated our Magento 2 preinstall to the new 2.3.5 version that was released yesterday. When your order a new Hypernode through www.hypernode.com and select the Magento 2 preinstall you will now get this new version. [crayon-5ec511cc5b30c898538398/] If you have an existing node and want to check out this new version […]

The post Release 7245: Magento 2 preinstall updated to 2.3.5-p1 appeared first on Support Documentation.

Release 398: New “My Hypernode” page

We just released a new version of the “My Hypernode” page which introduces an overview of settings applied to your Hypernode as well as an overview of graphs showing the performance of your Hypernode. Applied settings This overview indicates which settings are set for your Hypernode such as MySQL version or PHP version. We wanted […]

The post Release 398: New “My Hypernode” page appeared first on Support Documentation.

Release 384: Extra perks for SLA Standard

We’ve added additional backup features to our SLA Standard policy. Additional backups From now on we’ll create four backups per day instead of one. These backups will be saved for 24 hours. You also have the weekly backups available. As a result you always have a backup available which is at most six hours old. […]

The post Release 384: Extra perks for SLA Standard appeared first on Support Documentation.

Release 534: Introducing User Management and Transferring ownership

User Management We’ve added User Management as a new feature on our Control Panel. It’s now possible to invite co-developers, merchants or agencies (from a merchants perspective) to your “Team” for accessing and handling your Hypernode(s) settings. You can also create a new Team for a specific Hypernode, in case you have more. Teams, Owners […]

The post Release 534: Introducing User Management and Transferring ownership appeared first on Support Documentation.

release-22: Change your PHP version from Control Panel

Change your PHP version Now you can change the PHP version directly from the PHP page. Simply select a version and make the change.

The post release-22: Change your PHP version from Control Panel appeared first on Support Documentation.

Updated Magento version check, improved our version detection and SUPEE-11295 check

The post Updated Magento version check, improved our version detection and SUPEE-11295 check appeared first on Support Documentation.

Results now available as PDF and over 800 new malware signatures

In this release of Magereport we’ve added a long requested feature: downloading the results of your Magereport scan as PDF. We’ve also added over 800 new malware signatures. Download results as PDF Over the past few years downloading your Magereport results as a PDF has been one of the most requested features for Magereport. Users […]

The post Results now available as PDF and over 800 new malware signatures appeared first on Support Documentation.

Updated Magento version check, improved SUPEE-11155 and SUPEE-11219 checks and updated malware signatures

The post Updated Magento version check, improved SUPEE-11155 and SUPEE-11219 checks and updated malware signatures appeared first on Support Documentation.

Add SUPEE-11086, SUPEE-11155, SUPEE-11219, update Magento version check and malware signatures

In this release we updated MageReport and added some checks. You can go directly to MageReport.com to make sure your shop is safe. SUPEE-11086 SUPEE-11086 was released March 26th 2019, but unfortunately we had no time to add this check until this point. We also realised that this patch was not detectable from the outside, […]

The post Add SUPEE-11086, SUPEE-11155, SUPEE-11219, update Magento version check and malware signatures appeared first on Support Documentation.

Release 7279: [BETA] Debian Buster hypernode-docker and configuration specific images

The post Release 7279: [BETA] Debian Buster hypernode-docker and configuration specific images appeared first on Support Documentation.

Release 7250: Configurable NodeJS system version

The post Release 7250: Configurable NodeJS system version appeared first on Support Documentation.

Release 7245: Magento 2 preinstall updated to 2.3.5-p1

The post Release 7245: Magento 2 preinstall updated to 2.3.5-p1 appeared first on Support Documentation.

Release 7220: Configurable innodb_buffer_pool size, cron jitter and more

In this release we have made it so that the innodb_buffer_pool can be configured by our support on request in a way that will persist between plan upgrades and downgrades, we added cron jitter to dampen steal spikes in public and private clouds and we have made some other changes. The innodb_buffer_pool_size Modifying the innodb_buffer_pool_size […]

The post Release 7220: Configurable innodb_buffer_pool size, cron jitter and more appeared first on Support Documentation.