Support binnen handbereik

Onze toegewijde supportengineers staan altijd stand-by om je te helpen Ze weten alles over Magento en Shopware stabiliteit, security en performance. En hadden we al gezegd dat ze heel fanatiek zijn?

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Support met verstand van zaken

Onze goed getrainde supportengineers weten ongelofelijk veel van Magento en Shopware.

SLA's voor ultieme zekerheid

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Snel antwoord van iemand met verstand van zaken

We begrijpen dat een brandende kwestie of dringend probleem direct moet worden opgelost.

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Vind hier antwoord op al je vragen! Eigenlijk heb je ons niet eens nodig ;-)

Live chatsupport

Ben je niet zo van het bellen? Probeer dan onze live chatsupport, bemand door diezelfde fanatieke supportengineers.

Geholpen door echte mensen, niet door bots

Hoe zeer we ook in automatisering geloven, support is een kwestie van persoonlijk contact.

Uitstekende klantenservice

Wil je iemand spreken van mens tot mens, in normale mensentaal? Bel ons even.

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Gemoedsrust door onze SLA

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Samen ontwikkelen we iets moois

Wij geloven in het samen ontwikkelen van ons product en dienst. Jouw feedback is medebepalend voor de route die we met Hypernode bewandelen.

Community docs

Je vind het antwoord op bijna elke vraag in onze uitgebreide support documentatie. En bekijk ook de open source documentatie voor allerlei projecten binnen de Hypernode community.

Uservoice

Vraag om nieuwe features of stem op jouw favoriete feature request. We waarderen alle feedback!

Stack Overflow

Kun je het antwoord op jouw vraag niet vinden? Misschien weet onze levendige community op Stack Overflow wel raad.

Laatste Changelog updates

Een overzicht van onze laatste Hypernode releases

Release 7083: Opt-in large MySQL thread_stack

In this release we’ve added another option to the hypernode-api. You can now configure your Hypernode to use a large MySQL thread_stack. While on Hypernode you have full admin privileges on your entire MySQL database, it is not possible to change root-owned MySQL related config files. This means that you can configure any runtime setting, […]

The post Release 7083: Opt-in large MySQL thread_stack appeared first on Support Documentation.

Release 7057: Hypernode Shopware 6 Helpers

In this release we’re open sourcing a plugin bundle for Shopware 6. This bundle is a module for Shopware 6 that adds functionality to the Shopware 6 command-line. Right now the plugin bundle adds one command, namely the capability of skipping the initial installation wizard. This is useful in case you want to automate setting […]

The post Release 7057: Hypernode Shopware 6 Helpers appeared first on Support Documentation.

Results now available as PDF and over 800 new malware signatures

In this release of Magereport we’ve added a long requested feature: downloading the results of your Magereport scan as PDF. We’ve also added over 800 new malware signatures. Download results as PDF Over the past few years downloading your Magereport results as a PDF has been one of the most requested features for Magereport. Users […]

The post Results now available as PDF and over 800 new malware signatures appeared first on Support Documentation.

Release 7019: Perform preinstalls on your Hypernode through CLI

In the coming 7 days all the Hypernodes are updated with a new functionality. This functionality enables you to preinstall a Magento or Akeneo installation on your Hypernode. This is only available on a live Hypernode, not in the Hypernode docker. Using the command hypernode-systemctl preinstall [preinstall_type] the installation is automatically installed. The current supported […]

The post Release 7019: Perform preinstalls on your Hypernode through CLI appeared first on Support Documentation.

Release 398: New “My Hypernode” page

We just released a new version of the “My Hypernode” page which introduces an overview of settings applied to your Hypernode as well as an overview of graphs showing the performance of your Hypernode. Applied settings This overview indicates which settings are set for your Hypernode such as MySQL version or PHP version. We wanted […]

The post Release 398: New “My Hypernode” page appeared first on Support Documentation.

Release 384: Extra perks for SLA Standard

We’ve added additional backup features to our SLA Standard policy. Additional backups From now on we’ll create four backups per day instead of one. These backups will be saved for 24 hours. You also have the weekly backups available. As a result you always have a backup available which is at most six hours old. […]

The post Release 384: Extra perks for SLA Standard appeared first on Support Documentation.

Release 534: Introducing User Management and Transferring ownership

User Management We’ve added User Management as a new feature on our Control Panel. It’s now possible to invite co-developers, merchants or agencies (from a merchants perspective) to your “Team” for accessing and handling your Hypernode(s) settings. You can also create a new Team for a specific Hypernode, in case you have more. Teams, Owners […]

The post Release 534: Introducing User Management and Transferring ownership appeared first on Support Documentation.

release-22: Change your PHP version from Control Panel

Change your PHP version Now you can change the PHP version directly from the PHP page. Simply select a version and make the change.

The post release-22: Change your PHP version from Control Panel appeared first on Support Documentation.

Results now available as PDF and over 800 new malware signatures

The post Results now available as PDF and over 800 new malware signatures appeared first on Support Documentation.

Updated Magento version check, improved SUPEE-11155 and SUPEE-11219 checks and updated malware signatures

Today Magento released new versions for Magento 1 and Magento 2 which fix several critical security vulnerabilities. Magento Version Check has been updated With the release of these latest Magento versions we’ve updated our Magento Version check to include these latest versions. You can scan your website on magereport.com to see if you’ve installed the […]

The post Updated Magento version check, improved SUPEE-11155 and SUPEE-11219 checks and updated malware signatures appeared first on Support Documentation.

Add SUPEE-11086, SUPEE-11155, SUPEE-11219, update Magento version check and malware signatures

In this release we updated MageReport and added some checks. You can go directly to MageReport.com to make sure your shop is safe. SUPEE-11086 SUPEE-11086 was released March 26th 2019, but unfortunately we had no time to add this check until this point. We also realised that this patch was not detectable from the outside, […]

The post Add SUPEE-11086, SUPEE-11155, SUPEE-11219, update Magento version check and malware signatures appeared first on Support Documentation.

Show credit card hijack indicators, show no magento install found reasons, improve SUPEE10975 and bugfixes

Credit card hijack indicators We often receive questions about why a shop is showing up as vulnerable for the credit card hijack check. To make this more clear to users we’re now showing exactly which indicators we found on the webshop. This should be relatively easy to use for other checks as well, so expect […]

The post Show credit card hijack indicators, show no magento install found reasons, improve SUPEE10975 and bugfixes appeared first on Support Documentation.

Release 6993: Updates for all available PHP versions

In this release we have updated all the PHP versions on Hypernode to their latest version. Check out the PHP 7 Changelog on php.net and the Debian packaging changelogs for what changed: PHP 5.6.40-13 -> PHP 5.6.40-21 PHP 5.6 changelog PHP 7.0.33-12 -> PHP 7.0.33-20 PHP 7.0 changelog PHP 7.1.33-1 -> PHP 7.1.33-9 PHP 7.1 […]

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