Support binnen handbereik

Onze toegewijde supportengineers staan altijd stand-by om je te helpen. Ze weten alles over stabiliteit, security en performance. En hadden we al gezegd dat ze heel fanatiek zijn?

Contact support Naar de kennisbank

Magento en Shopware hosting support

De allerbeste Magento en Shopware hostingsupport

Zó goed. Eigenlijk grandioos. Maar echt.

24/7/365 beschikbaar

Noodgeval? Wij zijn op ieder moment van de dag telefonisch te bereiken.

Support met verstand van zaken

Onze goed getrainde supportengineers weten ongelofelijk veel van Magento en Shopware.

SLA's voor ultieme zekerheid

99,99% up time garanties, 24/7 noodhulp en meer in onze service level agreements.

Snel antwoord van iemand met verstand van zaken

We begrijpen dat een brandende kwestie of dringend probleem direct moet worden opgelost.

Uitgebreide kennisbank

Vind hier antwoord op al je vragen! Eigenlijk heb je ons niet eens nodig ;-)

Live chatsupport

Ben je niet zo van het bellen? Probeer dan onze live chatsupport, bemand door diezelfde fanatieke supportengineers.

Geholpen door echte mensen, niet door bots

Hoe zeer we ook in automatisering geloven, support is een kwestie van persoonlijk contact.

Uitstekende klantenservice

Wil je iemand spreken van mens tot mens, in normale mensentaal? Bel ons even.

Wij gaan voor de persoonlijke aanpak

Ons belangrijkste doel is dat jij je goed geholpen voelt.

Gemoedsrust door onze SLA

We staan altijd achter je!

Basic

Gratis

per maand

Uptime

Hypernode Backups

Aantal dagelijkse back-ups

Instant back-ups

Dagelijkse backup retentie

Wekelijkse backup retentie

Herstelkosten

Hypernode noodhulpdienst

Calamiteiten melden

Reactietijd

Gegarandeerde hersteltijd

99,5%

7 dagen

30 dagen

€ 100

24/7

best effort

Gratis

per maand

Standard

€99

per maand

Uptime

Hypernode Backups

Aantal dagelijkse back-ups

Instant back-ups

Dagelijkse backup retentie

Wekelijkse backup retentie

Herstelkosten

Hypernode noodhulpdienst

Calamiteiten melden

Reactietijd

Gegarandeerde hersteltijd

99,9%

7 dagen

30 dagen

gratis

24/7

1 uur

2 uur

€99

per maand

Samen ontwikkelen we iets moois

Wij geloven in het samen ontwikkelen van ons product en dienst. Jouw feedback is medebepalend voor de route die we met Hypernode bewandelen.

Community docs

Je vind het antwoord op bijna elke vraag in onze uitgebreide support documentatie. En bekijk ook de open source documentatie voor allerlei projecten binnen de Hypernode community.

Uservoice

Vraag om nieuwe features of stem op jouw favoriete feature request. We waarderen alle feedback!

Stack Overflow

Kun je het antwoord op jouw vraag niet vinden? Misschien weet onze levendige community op Stack Overflow wel raad.

Laatste Changelog updates

Een overzicht van onze laatste Hypernode releases

Release 7786: Ensuring stability on Hypernode

In the coming days of the holiday season, the last thing you want to worry about is your hosting environment. This is why we have taken extra proactive measures to ensure the stability of your Hypernode. We do this with the changes that are listed in this changelog. These changes have been released alongside our […]

The post Release 7786: Ensuring stability on Hypernode appeared first on Hypernode Changelog.

Release 7785: Increasing performance on Hypernode

At Hypernode, we constantly look for opportunities to improve our platform. In a proactive approach for the coming holiday season, we’ve been benchmarking our platform to find possible improvements of our Hypernode setup. Here is a list of changes that we’ve made to our platform that give a significant improvement of response times and reduce […]

The post Release 7785: Increasing performance on Hypernode appeared first on Hypernode Changelog.

Release 7721: Block python-requests/2.13.0

We have started automatically blocking all requests that have the user agent python-requests/2.13.0 on our fleet of servers. This is because we have seen an increase of this user agents performing a malicious amount of requests, as can be seen in this graph: If you do not want to have this user agent blocked, you […]

The post Release 7721: Block python-requests/2.13.0 appeared first on Hypernode Changelog.

Updated Magento version check with Magento 2.4.1, 2.4.0-p1 and 2.3.6

Magento Version Check has been updated With the release of these latest Magento versions (2.4.1, 2.4.0-p1 and 2.3.6) we’ve updated our Magento Version check to include these latest versions. You can scan your website on magereport.com to see if you’ve installed the latest versions successfully. To make this check more visible for users visiting the […]

The post Updated Magento version check with Magento 2.4.1, 2.4.0-p1 and 2.3.6 appeared first on Hypernode Changelog.

Analyzing access logs and blocking UserAgents on the Control Panel

As of today you can block bots and other unwanted UserAgents from accessing your shop. By going to the “Bots Blacklist” menu item in the Hypernode menu, you can add a user agent you want to block. We will prevent that user agent from accessing your shop from that point on. We assembled […]

The post Analyzing access logs and blocking UserAgents on the Control Panel appeared first on Hypernode Changelog.

Release 541: MySQL slow query logs on the Control Panel

As of today you can view your MySQL slow query logs in the Control Panel. It allows you to easily see which queries take the longest and the details about those queries. Just visit the new menu item called MySQL Slow Logs on a selected hypernode to see the slow queries logs on your hypernodes.

The post Release 541: MySQL slow query logs on the Control Panel appeared first on Hypernode Changelog.

Release 532: New Account settings page with SSH key manager included

Account settings: We’ve redesigned the personal settings page into an Account settings page, where you can change your profile and change your password or e-mail. SSH key manager: We also moved the SSH key option from the Hypernode level to the new account settings page. Now you can add SSH key(s) on the account settings […]

The post Release 532: New Account settings page with SSH key manager included appeared first on Hypernode Changelog.

Release 514: User management: Roles and Permissions

User Roles and Permissions on Hypernode’s Control Panel We’ve introduced Roles as a way of differentiating between different access levels within the Control Panel, for every team member within a Team. When inviting a new team member you now have to assign a role to the invited team member. The Different Control Panel Roles: Currently […]

The post Release 514: User management: Roles and Permissions appeared first on Hypernode Changelog.

Updated Magento version check with Magento 2.4.1, 2.4.0-p1 and 2.3.6

The post Updated Magento version check with Magento 2.4.1, 2.4.0-p1 and 2.3.6 appeared first on Hypernode Changelog.

Magereport servers OS upgrade

The Magereport servers have been upgraded. This change doesn’t add or change any of the existing Magereport functionality. But it is a general OS and system upgrade. IP will change more often The Magereport servers are now running on a new cloud system, that treats the servers like cattle rather than pets. Long story short […]

The post Magereport servers OS upgrade appeared first on Hypernode Changelog.

Magento 1 vulnerability check for open /downloader url

Magento 1 open downloader url check Last weekend over 2000 shops were hacked through a new zero day exploit in Magento 1. Read more about this exploit and how we solved this on our Hypernode platform on our blog. You can now scan your website on magereport.com to see if you are vulnerable to this […]

The post Magento 1 vulnerability check for open /downloader url appeared first on Hypernode Changelog.

Updated Magento version check with Magento 2.4.0 and 2.3.5-p2

Magento Version Check has been updated With the release of these latest Magento versions (2.4.0 and 2.3.5-p2) we’ve updated our Magento Version check to include these latest versions. You can scan your website on magereport.com to see if you’ve installed the latest versions successfully. To make this check more visible for users visiting the site […]

The post Updated Magento version check with Magento 2.4.0 and 2.3.5-p2 appeared first on Hypernode Changelog.

Release 7786: Ensuring stability on Hypernode

The post Release 7786: Ensuring stability on Hypernode appeared first on Hypernode Changelog.

Release 7648: Nginx 1.18.0

We’re gradually rolling out a new version of Nginx web server on Debian Buster Hypernodes. Nginx will be upgraded from nginx/1.16.1 to nginx/1.18.0. The changelog for the new version can be found here. The latest 1.18.0 build fixes some security vulnerabilities, and brings other enhancements.

The post Release 7648: Nginx 1.18.0 appeared first on Hypernode Changelog.

Release 7552: Magento 2.4 preinstall and more

Last week Tuesday Magento 2.4 was released, since then we have updated our Magento 2 preinstall (and sample data) to use this new version. With this new version some system requirements have changed: for the first time we will now enable ElasticSearch (version 7.6.x) by default on nodes that request a preinstallation of Magento. While […]

The post Release 7552: Magento 2.4 preinstall and more appeared first on Hypernode Changelog.

Release 7498: PHP 7.4

In order to prepare the Hypernode platform for the upcoming Magento 2.4 release later today we’ve added PHP 7.4 as an option. In this new version of Magento, PHP 7.4 will be officially supported for the first time. PHP 7.4 offers a small performance increase, various language features and more. We are currently in the […]

The post Release 7498: PHP 7.4 appeared first on Hypernode Changelog.