Support binnen handbereik

Onze toegewijde supportengineers staan altijd stand-by om je te helpen Ze weten alles over Magento en Shopware stabiliteit, security en performance. En hadden we al gezegd dat ze heel fanatiek zijn?

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Magento en Shopware hosting support

De allerbeste Magento en Shopware hostingsupport

Zó goed. Eigenlijk grandioos. Maar echt.

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Noodgeval? Wij zijn op ieder moment van de dag telefonisch te bereiken.

Support met verstand van zaken

Onze goed getrainde supportengineers weten ongelofelijk veel van Magento en Shopware.

SLA's voor ultieme zekerheid

99,99% up time garanties, 24/7 noodhulp en meer in onze service level agreements.

Snel antwoord van iemand met verstand van zaken

We begrijpen dat een brandende kwestie of dringend probleem direct moet worden opgelost.

Uitgebreide kennisbank

Vind hier antwoord op al je vragen! Eigenlijk heb je ons niet eens nodig ;-)

Live chatsupport

Ben je niet zo van het bellen? Probeer dan onze live chatsupport, bemand door diezelfde fanatieke supportengineers.

Geholpen door echte mensen, niet door bots

Hoe zeer we ook in automatisering geloven, support is een kwestie van persoonlijk contact.

Uitstekende klantenservice

Wil je iemand spreken van mens tot mens, in normale mensentaal? Bel ons even.

Wij gaan voor de persoonlijke aanpak

Gemoedsrust door onze SLA

We staan altijd achter je!

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Samen ontwikkelen we iets moois

Wij geloven in het samen ontwikkelen van ons product en dienst. Jouw feedback is medebepalend voor de route die we met Hypernode bewandelen.

Community docs

Je vind het antwoord op bijna elke vraag in onze uitgebreide support documentatie. En bekijk ook de open source documentatie voor allerlei projecten binnen de Hypernode community.

Uservoice

Vraag om nieuwe features of stem op jouw favoriete feature request. We waarderen alle feedback!

Stack Overflow

Kun je het antwoord op jouw vraag niet vinden? Misschien weet onze levendige community op Stack Overflow wel raad.

Laatste Changelog updates

Een overzicht van onze laatste Hypernode releases

MageReport Premium available for all customers

As from now on MageReport Premium is also available for Hypernode customers using the Control Panel (my.hypernode.com). Previously, it was already accessible for customers using the Dutch Service Panel. Accessing MageReport Premium is easy by logging on to MageReport.com with your Hypernode customer account. Choose ‘Sign in with Hypernode’ on your top right. With MageReport.com, […]

The post MageReport Premium available for all customers appeared first on Support Documentation.

Release 6993: Updates for all available PHP versions

In this release we have updated all the PHP versions on Hypernode to their latest version. Check out the PHP 7 Changelog on php.net and the Debian packaging changelogs for what changed: PHP 5.6.40-13 -> PHP 5.6.40-21 PHP 5.6 changelog PHP 7.0.33-12 -> PHP 7.0.33-20 PHP 7.0 changelog PHP 7.1.33-1 -> PHP 7.1.33-9 PHP 7.1 […]

The post Release 6993: Updates for all available PHP versions appeared first on Support Documentation.

Release 6958: Mailhog on Hypernode

Sometimes you run into an issue with a shop and wish you could see all the outgoing mail from a webshop to debug. Send out as many test emails as you’d like none will reach your customers. MailHog is an email testing tool for developers to catch all these emails in a single mailbox. Careful, […]

The post Release 6958: Mailhog on Hypernode appeared first on Support Documentation.

Release 384: Extra perks for SLA Standard

We’ve added additional backup features to our SLA Standard policy. Additional backups From now on we’ll create four backups per day instead of one. These backups will be saved for 24 hours. You also have the weekly backups available. As a result you always have a backup available which is at most six hours old. […]

The post Release 384: Extra perks for SLA Standard appeared first on Support Documentation.

Release 384: Extra perks for SLA Standard

The post Release 384: Extra perks for SLA Standard appeared first on Support Documentation.

Release 534: Introducing User Management and Transferring ownership

User Management We’ve added User Management as a new feature on our Control Panel. It’s now possible to invite co-developers, merchants or agencies (from a merchants perspective) to your “Team” for accessing and handling your Hypernode(s) settings. You can also create a new Team for a specific Hypernode, in case you have more. Teams, Owners […]

The post Release 534: Introducing User Management and Transferring ownership appeared first on Support Documentation.

release-22: Change your PHP version from Control Panel

Change your PHP version Now you can change the PHP version directly from the PHP page. Simply select a version and make the change.

The post release-22: Change your PHP version from Control Panel appeared first on Support Documentation.

release-21: My Hypernode & PHP

My Hypernode We’ve added a simple page with some specs of your Hypernode. Such as CPU core count, storage usage, RAM and more. PHP version The second page added in this release is the PHP version page. See what PHP version your Hypernode is running there. Changing the PHP version from the page is […]

The post release-21: My Hypernode & PHP appeared first on Support Documentation.

Updated Magento version check, improved SUPEE-11155 and SUPEE-11219 checks and updated malware signatures

Today Magento released new versions for Magento 1 and Magento 2 which fix several critical security vulnerabilities. Magento Version Check has been updated With the release of these latest Magento versions we’ve updated our Magento Version check to include these latest versions. You can scan your website on magereport.com to see if you’ve installed the […]

The post Updated Magento version check, improved SUPEE-11155 and SUPEE-11219 checks and updated malware signatures appeared first on Support Documentation.

Add SUPEE-11086, SUPEE-11155, SUPEE-11219, update Magento version check and malware signatures

In this release we updated MageReport and added some checks. You can go directly to MageReport.com to make sure your shop is safe. SUPEE-11086 SUPEE-11086 was released March 26th 2019, but unfortunately we had no time to add this check until this point. We also realised that this patch was not detectable from the outside, […]

The post Add SUPEE-11086, SUPEE-11155, SUPEE-11219, update Magento version check and malware signatures appeared first on Support Documentation.

Show credit card hijack indicators, show no magento install found reasons, improve SUPEE10975 and bugfixes

Credit card hijack indicators We often receive questions about why a shop is showing up as vulnerable for the credit card hijack check. To make this more clear to users we’re now showing exactly which indicators we found on the webshop. This should be relatively easy to use for other checks as well, so expect […]

The post Show credit card hijack indicators, show no magento install found reasons, improve SUPEE10975 and bugfixes appeared first on Support Documentation.

Improved SUPEE-10975, more malware signatures and Cloudflare check removal

Malware signatures In this release we’ve added over 2400 new malware signatures to the credit card hijack check. So make sure to scan your shop for new malware on magereport.com Improved SUPEE-10975 check We recently got messages from several users indicating that the SUPEE-10975 check was giving false positives. We’ve listened to this feedback and […]

The post Improved SUPEE-10975, more malware signatures and Cloudflare check removal appeared first on Support Documentation.

Release 6993: Updates for all available PHP versions

The post Release 6993: Updates for all available PHP versions appeared first on Support Documentation.

Release 6911: Magento 2 preinstall updated to 2.3.4

Now that Magento 2.3.4 has been released we have updated our Magento 2 preinstall to use this new version. [crayon-5e4e6661ebbc6010033205/]

The post Release 6911: Magento 2 preinstall updated to 2.3.4 appeared first on Support Documentation.

Release 6892: supervisord support

Supervisor enables you to use programs that need to run all the time on your Hypernode. These (usually long running) programs should not fail if there is an error. To accomplish this Supervisor watches your programs and restarts them if they might fail. Supervisor works great for use cases where a web hook or metrics […]

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Release 6861: Hypernode-importer now supports automated migrations for Shopware 5 and 6

This release contains a new hypernode-importer feature related to Shopware. Allowing for the importing of Shopware content management systems. Shopware Cloud Hosting Hypernodes is our newest solution in a growing family of PaaS offerings. Transfering your Shopware installation to Hypernode has never been easier. Support for the importing of Shopware 5 & 6 webshops You […]

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